Shipping Policy

We ship to all of the USA with USPS or FedEx (and sometimes a few other partner carriers).

See the average delivery times below:

Mainland USA: 2-5 business days 

Hawaii, Alaska & islands: 4-10 business days

All orders are shipped from our warehouses located in California and North Carolina, USA. Your order will ship from the warehouse that ensures fastest delivery to your shipping address.

Failed or Missing Delivery:

If the package cannot be delivered to the given shipping address due to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (The Pod Company) at the customers expense. 

Items Not Received But Tracking Shows Delivered: 

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. The shipping company will only mark the package as delivered once they deliver it to the address you provided. If your order is marked as delivered and you didn't receive it, we suggest checking your mailbox, contacting your local post office or calling the delivery company.

Tracking & Estimates:

You'll receive tracking when your order ships out, usually within 1-3 days after the order is placed (unless it is a pre-order). Please note that we cannot guarantee the delivery date and timeframe, since it's in the hands of the shipping company, the times stated above and at checkout are estimates from the courier itself and based on averages. You can always reach us at hello@podcompany.com for assistance.